BOOK REVIEW: HOW MAY WE HATE YOU?

How May We Hate You?: Notes From the Concierge Desk

by Anna Drezen & Todd Briscoe

Published May 17, 2016

Hardcover,  144 pages

MY GOODREADS RATING 4/5 STARS

(Thanks to Bloggingforbooks.com, I received a copy of this book to review)

GOODREADS SYNOPSIS:

Most people think hotel employees are effortlessly cheerful, naturally helpful, and genuinely like their work. 
 
Most people are wrong.
 
Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn the following: 
·         The Truth About Bed Bugs
·         The Mythology of “Loyalty Programs”
·         The 411 on Hotel Residents
·         And so much more
 
Filled with photographs and infographics, How May We Hate You?is both romp and commentary on the hospitality industry and life behind the nametag.

MY THOUGHTS:

     This book was an extremely comical take on the job of a concierge. I loved all the guest conversation mock ups, they had me cracking up. All the behind the scenes going ons were so funny! I go on vacations pretty often and I must say this book educated me on the roles of hotel employees. Honestly I never really knew the roles of a concierge. This is such a quick and funny read, exactly what I've been loving lately.
      I would definitely recommend this book if you vacation often, or even just on occasion. It would help clear up which questions to ask which employees at the very least.